Explore my portfolio of impactful design work, highlighting innovative solutions and strategic thinking.
Blackbaud introduced contactless payment terminals to modernize in-person payments for arts and cultural organizations. Through journey mapping, user research, and cross-functional collaboration, we transformed a simple hardware integration into a seamless end-to-end customer experience.
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How do you introduce a new revenue stream without compromising trust? Through research, experimentation, and iterative design, I helped shape a voluntary contribution experience that balanced business growth with transparency for nonprofits and the millions of donors they serve.
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Designed an AI-powered dependent audit platform that transformed a manual, disconnected process into a seamless self-service experience. The solution reduced operational overhead, saved 352 hours per month, eliminated third-party tool costs, improved documentation accuracy, and helped employers lower healthcare expenses by identifying ineligible dependents.
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Redesigned a seven-year-old employee benefits enrollment experience into a modern, user-centered platform. By combining research, rapid prototyping, and iterative testing, we simplified complex workflows, improved accessibility and personalization, and introduced AI-assisted guidance—resulting in a 100% completion rate, 98.2 SUS, and NPS of 100.
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